Every product sold by Fine Art Spoils is bespoke made to order, which means it is specifically produced just for you only after you have placed your order and therefore Fine Art Spoils does not accept refunds, returns or exchanges for orders.
We are also unable to make any changes or cancellations to orders after 24 hours from the moment the order is placed. If you believe you have made a mistake with your order, please contact us immediately at support@FineArtSpoils.com
On rare occasions, one or more products in an order may be damaged while in transit, in possession of our shipping partners. If one or more of your product(s) arrives damaged, please send detailed, clearly visible photos of the damage including images of the packaging to support@FineArtSpoils.com
In cases where one or more product(s) is materially damaged, Fine Art Spoils may elect to restore or replace the damaged product(s) in Fine Art Spoils sole discretion following a review of the photos submitted.
Damage Review
If requesting a Damage Review, you expressly acknowledge and agree to the following:
— photos of damaged areas of product(s) must be clearly visible and submitted in .jpeg or .png format
— photos of damage must be received by Fine Art Spoils no more than twenty-four (24) hours following the indicated delivery date of the applicable order by the shipping provider responsible for delivering the order
— photos of the damage must have been taken immediately following receipt of the product(s), and the product(s) must not have been hung, placed or otherwise installed prior to photos of the damage being taken
— a Damage Review requires a minimum of thirty (30) business days to complete, and Fine Art Spoils may elect to replace or repair the damaged product in its sole discretion
— the delivery of a replacement product, if any, will be subject to then existing production capacity, inventory, availability and shipping timing, and you may be responsible for payment of return shipping in the event that Fine Art Spoils elects to repair or replace the product(s)
Need help? Contact us at support@FineArtSpoils.com for questions related to refunds and returns.